National Grand Bank CUSTOMER INFORMATION PRIVACY POLICY WHAT YOU SHOULD KNOW At National Grand Bank, protecting the privacy and confidentiality of your personal information is important to our employees and to us. We value your business and the trust you put in National Grand Bank. We want you to understand what information we collect and how we use it. To help you better understand how your personal information is protected at National Grand Bank; we are providing you with the following statement describing our practices and policies with respect to the privacy of our customer information. It’s important for you to know that we do not share or sell any customer information with marketers. WHAT INFORMATION WE COLLECT We may collect “nonpublic personal information” about you from the following sources: Information we receive from you on applications or other loan and account forms which may include your name, address social security number, and/or income; Information about your transactions with us or others such as your account balance, account usage, and payment history; and Information we receive from third parties such as credit bureaus. WHAT INFORMATION WE SHARE We DO NOT disclose any nonpublic personal information about you to anyone, except as permitted by law. We may exchange such information with certain nonaffiliated third parties to assist us in servicing your account or loan with us, in response to subpoenas or regulatory authorities, to credit bureaus, and to protect against fraud. In the event that you terminate your customer relationship with us, we will continue to adhere to the policies and practices described in this notice. OUR SECURITY PROCEDURES We understand that the protection of your nonpublic personal information is of the utmost importance. Guarding your privacy is our obligation. National Grand Bank maintains strict procedures and policies to safeguard your privacy. We restrict access to your personal customer account information in order to provide products or services to you. We educate our employees about the importance of confidentiality and customer privacy. Employees who violate these safeguards will be subject to disciplinary measures. We maintain physical, electronic and procedural safeguards that comply with federal standards to guard your nonpublic personal information. We strive to keep our customer information about you accurate and up-to-date. If you believe any information about you is not accurate, please let us know. PRIVACY POLICY FOR THE WEB SITE Our goal is to protect the information you provide on the web site in the same way that we protect it in all other ways we interact with our customers. Any personal information that you provide via email or by filling out forms on the web site will only be used to communicate with you. It is not sold or transferred to any other parties. In order to provide better service and/or to address security hazards, we will occasionally use a “cookie”. Cookies are small pieces of information that can be stored on your PC’s web browser. We use these cookies to store security information needed to maintain a secure, confidential connection to our internet server. Customers who have questions about this Privacy Policy or have a question about the privacy of their customer information should call the Bank at (781) 631-6000 or e-mail us at info@ngbank.com. Member FDIC Equal Housing Lender